Frequently asked questions
1. How can I avoid extra charges on my shipment?
Most Common Reasons for Extra Charges on LTL Shipments:
Bill of Lading (BOL)
It is your responsibility to send the ECU Trucking system generated BOL to your shipper prior to pick up. For standard pickups, truck drivers will not have the BOL when they arrive. If another BOL is used, extra charges may apply.
If the weight of your shipment is found to be more than what was booked, extra charges may apply. You should always use actual weight when quoting.
If the density of your shipment is found to be different than what was booked, extra charges (or an inspection fee) may apply. Always confirm the most accurate weight and dims prior to quoting.
A re-consignment fee may be assessed when the freight is rerouted in transit or when the shipper did not use the ECU Trucking Bill of Lading.
An adjustment may be applied if the pickup or drop off location has limited access. Limited access locations include camps, churches/temples, educational facilities, grounds of an airport, construction sites, fairs and carnivals, storage units, military bases, mine sites, some government facilities, schools, businesses located outside city limits, rural locations and farms. Limited access may also include commercial businesses not open to the walk-in public or where an employee is not available to assist with loading or unloading.
2. What should you expect in regard to final freight charges?
ECU Trucking performs a freight bill audit once after pickup and again 1-2 business days after delivery. If additional charges apply to your shipment, we will communicate those to you during this time. Please wait to invoice your customer until you have received your final invoice from ECU Trucking.
3. What should I know about my transit time?
Transit times are always estimated and are listed in terms of business days not including the day of pickup, weekends, or holidays. For example, if you are selecting a 3-day transit and the freight picks up on a Wednesday, estimated delivery would be the following Monday, Thursday, Friday, & Monday count as days 1, 2, & 3.
4. Can I upgrade to Guaranteed Service?
Yes. Please use the “Guaranteed Only” filter button at the top of the carrier choices to only dis- play carriers that offer guaranteed service for that lane. If you ever have any questions about delivery dates or expedited service, please contact firstname.lastname@example.org and we can help you.
5. What should I know if my shipment is picking/delivering to a Trade Show?
Please contact our quotes team via email at email@example.com for shipments picking up or delivering to a Trade Show.
6. How can I track my shipment?
Login to your account at www.ecutrucking.com and click “Track” at the top of your Dashboard.
7. How can I help ensure a same day pickup?
For standard pickups at a normal business with a dock, our LTL carriers typically need a 2-4 hour window from the time you place your order. Pickups at CFS Stations and Airlines require a minimum of 24 hours notice. Please note, same day pickups are not guaranteed. If you have any questions, please contact firstname.lastname@example.org.
8. Will accessorial services affect my transit time?
Possibly yes. Services such as lift gate, appointment prior to delivery, residential pickup/delivery
may require additional time and preparation from the carrier and/or shipper/consignee.